Privacy Policy

1. Introduction

House of Kava is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (houseofkava.com.au) or engage with our services. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, business name
• Order information: shipping address, billing address, payment details (processed securely by our payment provider)
• Communication data: messages you send through our contact or wholesale enquiry forms
• Newsletter subscriptions: email address and product interest preferences
• Usage data: pages visited, time spent on site, browser type, and device information (collected via analytics)

3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Respond to enquiries and provide customer support
• Send order confirmations and shipping updates
• Send marketing communications (only with your consent)
• Process wholesale partnership applications
• Improve our website and services
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (for secure transaction processing)
• Email service providers (for transactional and marketing emails)
• Shipping and logistics partners (for order fulfilment)
• Analytics providers (for website performance insights)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or de-identify it.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Marketing Communications

We will only send you marketing emails if you have opted in. Every marketing email includes an unsubscribe link. You can opt out at any time, and we will process your request promptly. Opting out of marketing does not affect transactional communications related to your orders.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at our contact page.